Because many of our products are custom-cut or fabricated to order, returns are limited to cases where the item was damaged, delivered incorrectly or not made according to the agreed specification.

Standard stocked accessories or simple order mistakes can be reviewed for replacement or exchange when reported quickly.

Please contact the team as quickly as possible if you want to cancel an order before fabrication, dispatch or installation begins.

Custom-cut marble, stone and ceiling work may already involve material preparation, so cancellation may not be possible once production has started.

Custom-cut marble, stone slabs, fabricated ceiling systems and installed work are generally not eligible for return once the production or installation process has started.

This keeps the process fair and protects the project schedule for both the client and the team.

Report any return issue as soon as possible after delivery or installation handoff.

The faster the issue is logged, the easier it is to inspect the material and determine the right solution.

Depending on the issue, we may arrange a replacement, a repair or another suitable resolution instead of a refund.

Any final decision will depend on the nature of the order, the condition of the item and whether the item was custom fabricated.

If you want us to review a delivery or project item, contact the team with the order details and photos if available.